Return & Refund
Final Sale Policy
All products sold during our  Live
Stream events are special promotional items offered at exclusive discounted
prices. These are final sale products and cannot be returned, exchanged, or
refunded.
 
Damages or Shipping Errors
If your item arrives defective, damaged, or
incorrect, you must contact us within 48 hours of delivery at contact@myastrose.com with:

• Your order number

• Clear photos/video showing the issue

• We will evaluate each case individually and provide a
  resolution (replacement or refund if applicable).

 
Refund Processing (Approved Claims Only)
If your refund is approved, it will be
processed within 7-14 business days after we receive and inspect the returned
item. The refund will be issued to your original payment method. Please note:
your bank or credit card company may require additional time to process and
post the refund to your account.
 
Missed Refunds?
If you haven’t received your refund after
15 business days of approval, please contact us at contact@myastrose.com.
 
Shipping Policy
Order Processing Time
All orders are processed and handed to our
shipping carrier within 24-48 hours after payment confirmation (excluding
weekends/holidays).
 
Shipping Cost & Delivery Time
We ship to:
North America:
Continental U.S. (excludes Hawaii, Alaska,
military addresses, and territories), Canada
Oceania:
Australia, New Zealand
Asia:
United Arab Emirates, Japan, South Korea,
Malaysia, Thailand, Singapore, Israel
Europe:
United Kingdom, Germany, France,
Switzerland, Sweden, Spain, Portugal, Poland, Norway, Netherlands, Italy,
Ireland, Finland, Denmark, Czechia, Belgium, Austria

Note:

• Delivery times begin after processing is complete

• During major sales/holidays, add 1-3 extra processing days

 
Tracking Information

• You’ll receive a tracking number via email once shipped
  (activates within 24 hours)

• Please track your order here

• Allow 48-72 hours for tracking updates to appear

• Can’t track your package? Email:

  contact@myastrose.com

   – we’ll resolve within
  48 hours

 
Order Cancellations

• Requests must be made before shipment (within 24 hours of purchase
  recommended)

• No cancellations once tracking number is generated

• Approved cancellations receive full refunds within 3-5 business
  days

 
Important Notes

• We’re not responsible for:

• › Incorrect addresses (double-check at checkout!)

• › Customs delays (international returns not accepted)

• › Carrier delays (weather, strikes, etc.)

• Lost/stuck packages: Contact us after 12 business days for
  investigation

 
Need Help?
Email :

contact@myastrose.com
with:
› Order number
› Screenshot of issue (for tracking
problems)

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.