Contact Us

EMAIL

contact@myastrose.com

FAQ

1. About the product

Crafted with premium durable materials, our phone chains are built to last while feeling lightweight and comfortable to carry. Featuring a stylish, eye-catching design with delicate beads and trendy elements, they add a unique and fashionable touch to your daily look. Practical and functional, they help prevent accidental drops and loss, while easily matching most phones and cases. Perfect for everyday use, combining beauty, durability and convenience in one chic accessory.
2.About transportation

Are there any issues shipping to my country?
If you can place an order, then we can ship it to you. Or you can refer to our shipping countries list.
How long does shipping take?
Mainly 7-10 bussiness days. Varies by country and force majeure.

3. Customer Service

How can I get help?
Our customer service team is knowledgeable and happy to assist you. You can email us directly at zylan863@outlook.com.

4. Payment
How do you keep the price so cute?
We get asked this question all the time! Simply put, our markups are lower than many dealers and competitors from day one. Our team does more with less resources for lower prices. We work hard to keep our prices low and try to sell items at actual value rather than price gouging for profit.
Can I get a special discount?
You can register for our VIP membership for free to get promotional codes or follow us on social media or tiktok Live, where we will publish special discounts from time to time.
How do I pay?
Currently, we support PayPal.

5. Is ordering online safe?
Absolutely. Millions of secure credit card transactions are conducted over the Internet without issue, and carpenteraunt is no exception. When you place an order on our website, your information is encrypted and stored on a remote server. Your payment information will be retained for the minimum time required. Your email address can only be accessed through a secure, password-protected connection to retrieve it. Rest assured that your identity and purchases are safe.